Safe payment

Ecus Kids meets all the requirements to provide a safe online purchase

When buying online, security is a must. This is why our website has all the security systems to make sure that your data will be protected.

Safe server

Your purchase in www.ecuskids.com is protected with security systems. Ecus Kids uses safe servers and they encript information. If you want to make sure that this is all true, have a look at the address bar, you will see the “https” (safe connection) instead of “http” (ordinary connection). By the address bar, you can also see a lock.

Credit card payment

We have high security standards to protect credit card payments. SSL protocols are used on the website. Visa, MasterCard and 4B are accepted. Delivery starts the day after this method of payment has been used and we receive the money in our bank account.

Paypal payment

PayPal is a safe method to pay online. You just need an email address, a bank account and a card associated to your bank account.

Transfer payment

You can pay your order through transfer. The information to pay your order by tranfers is: Ecus Sleep, S.L.U.: IBAN: ES32 2100 8614 8702 0005 8315 (Caixa Bank).

Remember to identify your payment. You can use the name and surname of the person who placed the order or you can even use the ID of your order (this one is the easiest to identify your payment). As soon as we receive the money, we will start to work on your order.

Where can I place an order?

Stores: There you can place, pay and pick up your order.

Online: You can also place, pay and confirm the delivery address of your order.

Is it safe to place an order online?

Ecus Kids has the security systems to guarantee that your information will remain secure. We encrypt sensitive information and follow the Spanish rules to certify your privacy.

Can I make modifications to my order once it has been placed?

Yes. You just have to contact your store to make the changes that you need. If you placed the order online, contact us directly to change your order.

How long does it take to deliver?

It usually takes 24-48 hours once we confirm that we have received your order. Next day, Saturday, Sunday and bank holiday delivery are not available.

How much does delivery cost?

If your order is 50€ or more, free delivery. If your order is less than 50€, delivery cost is 4.95€.

When can we start to use the mattress?

Once you have unrolled the mattress, you have to let it settle for a couple of hours before making the bed. If it takes more than 72 hours, please let us know.

Contact us!

If you still have questions, fill in the form to send your question. You can also phone us: 902 30 60 40

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