Returns

Can I return my products?

If you bought it from us, you have 14 days to return the product. And please, notify that you will return the product.

Do I have to pay for the return?

Yes. You can choose the delivery agency that is more convenient to you and pay for the delivery costs.

What is the warranty?

All of our products have a 2-year guarantee. Ecus Care products have a 10-year guarantee. The guarantee covers manufacturing defects and they can be noticed before the first year of use.

Can I wash the mattress cover?

Yes. To do so, please follow the label instructions. Do not expose to direct sunlight.

What can I do to take care of my mattress?

Do not place the mattress on worn out bases. Use a mattress protector and make sure it is always dry. If you wash your mattress protector, make sure it is dry before using it again. Follow the label instructions.

How long can we use the mattress?

Usually we can use mini cot mattresses up to 6 months. Cot mattresses can be used up to 2 years of age. Junior mattresses can be used up to 18 years of age. What really matters is if your child has a good rest every night, regardless of his/her age and the guidelines that we provide.

Contact us!

If you still have questions, fill in the form to send your question. You can also phone us: 902 30 60 40

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