Frequently asked questions

How can we help? Here you will have a full list of Frequently Asked Questions. If you do not find here the answer to your question, scroll down to the bottom of this page and fill in the form to send your question.

Or choose a topic to read the FAQs.

Our products
Place an order
Delivery
Refund and return
Warranty and upkeep
  • Do you have stores?

    Yes, all the products on this website can be found in stores. Go to “Store Locator” to search for the closest Ecus Kids store to your location.

  • Where are you located?

    Ecus Kids belongs to Ecus Sleep and the products are manufactured in our Dream Factory in Valencia S/N road, Yecla, Región de Murcia. 30510.

  • How can I place an order?

    In "Store Locator" you can find the closest store to you and place the order there. You can also place your order on this website by choosing a payment method and providing a delivery address.

  • Is it safe to place an order online?

    Ecus Kids has the security systems to guarantee that your information will remain secure. We encrypt sensitive information and follow the Spanish rules to certify your privacy.

  • How long does it take to deliver?

    It usually takes 24-48 hours once we confirm that we have received your order. Next day, Saturday, Sunday and bank holiday delivery are not available.

  • When can we start to use the mattress?

    Once you have unrolled the mattress, you have to let it settle for a couple of hours before making the bed. If it takes more than 72 hours, please let us know.

  • What is the return process?

    If you bought your mattress on our website, you have 14 days to let us know you want to return the product. If you bought the product at one of our stores, you have to go to the store and let them know that you want to return the product. They will tell you how to proceed.

  • Do I have to pay for the return?

    You are in charge of returning the product. You can hire the company that is more convenient to you and pay for the return. This is a cost we do not cover.

  • What is the warranty?

    All of our products have a 2-year guarantee. Ecus Care products have a 10-year guarantee. The guarantee covers manufacturing defect. .

  • Can I wash the mattress cover?

    Yes. You just have to follow the label instructions. Do not expose to direct sunlight.

  • What can I do to take care of my mattress?

    Do not place the mattress on worn out bases. Use a mattress protector and make sure it is always dry. If you wash you mattress protector, make sure it is dry before using it again. Follow the label instructions.

  • How long can we use the mattress?

    We can usually use mini cot mattresses up to 6 months. Cot mattresses can be used up to 2 years of age. Junior mattresses can be used up to 18 years of age. What really matters is if your child has a good rest every night, regardless of his/her age and the guidelines that we provide

We use cookies to ensure that we give the best user experience on our website. If you continue browsing, we will assume that you agree.

You can get more information here.